Online Ordering with Offline Payment,
Feedback and Complaints.
Green Harvest, its owners and employees, respect your
privacy. We have never and will never, transfer your
personal or sales details to any others. If at anytime
you would like to be removed from our postal and/or email
list please contact us and we will respect your wishes.
Ordering Green Harvest products online is designed to be
as simple as possible, while allowing maximum security and
privacy for all your details.
These are some of the things Green Harvest does to keep its website as
secure, and safe to use, as possible:
- we constantly upgrade our software and procedures to implement
the evolving ecommerce "best practices",
- we do not embed third party files into our web pages (except for Google+,
Twitter and our security encryption seal),
- we do not store any customer information on our web servers, and
- we keep our "checkout" procedure as simple as possible
as this removes the risk of bugs arising from complex code.
The person responsible for maintaining the security and integrity of the
Green Harvest website is a senior employee of Green Harvest with over
twenty years of professional IT experience.
Crucially, unencrypted credit card details will not be stored on our
server, and will be sent only in encrypted form. The encryption
technologies we use are SSL and PGP.
If you do not wish to place your order on the internet, we offer you
the option of phoning or mailing in your order.
Phone: 1800 681014 (Mon-Fri 9am to 5pm QLD EST)
Address: Green Harvest
Maleny Qld 4552
Collecting Anonymous Information
We automatically collect general website traffic information (such as
how many people have visited the site, most popular pages etc). This
information is collected into aggregate results in order to evaluate
our service and business practice in an effort to provide you with an
optimum shopping service. We will not share this information with anyone.
Use of Personal Information
We will use personal information as supplied by you to process and deliver
your order. We will disclose personal information such as your delivery
address to a delivery service provider (i.e. Australia Post or a courier).
We also retain your order details with the exception of your credit card
information in a secure offline system that is NOT open to the internet.
This is so we have a record of your order should you wish to return or
exchange an item at a later date. Your credit card information is deleted
from our computers as soon as the credit card payment has been processed.
Online Ordering with Offline Payment
If you do not wish to pay for your order on the internet, we offer you the
option of phoning or mailing your payment. Please follow the instructions
when placing your online order.
The Green Harvest website does not use "cookies". A Cookie is a
small piece of code that a web-server sends to your computer or phone so
that it can save information about you. This can lead to two possible security
- the web-server being given fake cookies that spoof the identities of
legitimate customers, and
- leaving your computer open to receiving malicious cookies from other
less secure sites.
By not using cookies we are increasing the security of the Green Harvest website
and encouraging our customers to practice safer online shopping. With this in mind,
we hope that you can forgive us for forcing you to forego the enhanced browsing
experience (that cookies may create) in the secure parts of our website.
We will record your email address if you place an order or request a Green Harvest
Australian Organic Gardening Resource Guide. It will never be disclosed to
any other persons or company.
We will use your email address to notify you of the dispatch of an order or any
problems with an order. We will also send you free seasonal newsletters several
times a year, full of great ideas to do in the garden. It will include sowing guides,
pest control ideas and the availability of edible plants such as garlic, potatoes
and strawberries (if you live in QLD, NSW, VIC or NT).
If you would prefer not to receive these newsletter emails with special offers, you
just need to click on this link:
unsubscribe to email Green Harvest seasonal newsletters
Unencrypted credit card information is NOT stored on our internet servers.
When you place an order our website encrypts and passes all order information
to our back-office system. This system is not open to the internet. Your credit
card information is deleted from our computers as soon as the credit card payment
has been processed.
Our order processing system is protected by the Green Harvest network firewall. A
firewall is a hardware and software security system designed to filter specified
exchanges of information and restrict access to authorised systems and users.
Feedback and Complaints Handling Procedure
We welcome feedback and attend to all complaints promptly. Please
email or write to us using the contact information presented on this page.