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Shop
Now options - 3
easy ways to order your Australian gardening
products delivered to you by Australia Post. You
can Browse, Express Shop, or enter Catalogue
Codes. |
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FREE
Australian Organic Gardening Resource Guide and
catalogue
Published by Green
Harvest it
contains 48 pages of organic gardening products
and hints to help grow nutritious,
chemical-free vegetables and fruit.

Please note we
will not post to a non-Australian address. |
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WHY YOU SHOULD SHOP
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QUICK RESPONSE:
We don’t lean on
our shovels
Your order will be
packed and shipped promptly. Stock and staff levels are kept high to
allow us to dispatch your order on the same day as payment is
received.
"Wow - you guys win
the Olympic Gold Medal for snappy customer service - thanks once
again. Best wishes to all your team."
Alan Gray, Editor,
EARTH GARDEN magazine, www.earthgarden.com.au
WHEN WILL MY ORDER ARRIVE?
According to the Australia Post Delivery Timetable, parcels which
leave Maleny in SE QLD, will take:
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STATE |
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DAYS |
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QLD |
Brisbane, Gold Coast,
Sunshine Coast |
1 |
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Toowoomba, Central Qld,
Mackay region, Townsville |
2 |
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Mt Isa region, Cairns
region |
3 |
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NSW |
Sydney, Casino, Tamworth |
2 |
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Country areas, ACT |
3 |
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VIC |
Melbourne |
3 |
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ALL OTHER |
Capital cities and
regional areas |
4 - 6 |
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Most
orders will be packed and then shipped via Australia Post, within 2
business days of payment being received. We will send you an email
indicating the day your order was dispatched from our office in the
Sunshine Coast Hinterland, Queensland. This dispatch email will
include a copy of the sales invoice and any special notes relating
to your order.
If an unusual situation occurs and we will be holding your order for
3 business days or longer we will email you an explanation. Some
delays may result during seasonal peak periods in July, August,
September and March. Or, unforeseen supply problems may occasionally
result in stock being unavailable. We may hold an order for a few
days in anticipation of imminent stock arrival but where this will
extend beyond 3 business days we will, (unless you have agreed to
wait longer) send the stock we have in hand and the remaining items
will be sent to the same address at a later date. No extra charges
apply for this additional delivery. In our experience the major
reasons for delays beyond 3 days are: choosing the payment options
of Online Banking or Cheque/Money Order by post or entering an
inaccurate credit card number or address.
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100% MONEY BACK GUARANTEE:
If you are not
happy, neither are we
We will give a refund or exchange for any purchase that you are not
happy with.
Returns and Exchanges
Australian consumer protection laws apply to any purchase made with
us and we abide by the Australian Direct Marketing Association Code
of Practice.
Specifically we will gladly refund or exchange for any purchase you
are not happy with. However, approval is required prior to your
sending an item back to us. Please contact us on our toll free
number 1800 681014 or email
inquiries@greenharvest.com.au to discuss product
dissatisfaction. We do appreciate and cultivate feedback about our
service and products. Postage and Handling charges are not
refundable unless as a result of our error.
Guarantee
All products guaranteed to the value of the purchase price only.
Seed and Plants:
We guarantee our seeds
and plants to the value of the purchase price for one year from your
purchase. We are happy to replace the seeds or refund the purchase
price, whichever you prefer. Other than our guarantee to the extent
of the purchase price Green Harvest gives no other warranty
expressed or implied. Plants may not be available for replacement in
which case we will refund your purchase price.
Tools:
If you are not
completely satisfied with the product contact us to discuss your
options.
Pest:
If you are not
completely satisfied with the product contact us to discuss your
options.
Books:
We offer you a two-week
trial on any book. If you are not completely satisfied with your
choice simply contact us to discuss your options.
"I have just received
the free replacement Omega Blade you have sent me. Thank you very
much! I am truly overcome by your consideration and generosity. I
will certainly remain loyal to Green Harvest products and tell
others." best wishes, Peter H of Eumundi
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FREE GIFT:
Our instant
rewards program
Each time you order over $100.00 you can select from our
ever-changing range of useful garden-related gifts. This offer is
for 1 gift only per order. The value of this item is more often than
not greater than the maximum postage and handling charge ($9.95).
Think of it as an offset to your postage and handling charge and a
thank you for shopping with us.
More details
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POSTAGE:
No penalty for
ordering more
Whether your order is 20kg or a small parcel being sent from our
East coast office to the remotest Australian address you will not
pay more than $9.95.
We are an Australian business, located 2 hours north of Brisbane,
and will post to Australian addresses only.
Express Post satchel options are available via phone orders only
(weight and liquid limits apply).
Additional fees apply. See also the
Quick Response section regarding
our quick, efficient order processing and communication.
"Just a quick email to advise that the parcel arrived safely last
week I'm very happy with your service and speed of delivery. I am
particularly impressed with the administration systems you have with
respect to internet ordering (and the option of faxing credit card
details) and the acknowledgement emails. Very informative,
reassuring
and professional. Well done! I'll be back to you when I need more
garden supplies."
Sue of Carina QLD
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PAYMENT OPTIONS:
Safe, secure and
easy
Your choice, you can pay via credit or debit card, cheque, PayPal, money order
or direct bank transfer via phone, mail or internet.
Payment methods
available when shopping via phone or internet, no credit card
required:
Direct bank deposit (BSB)
Cheque/money order
PayPal (Internet only)
Visa / Mastercard Credit and Debit Cards
If you do not wish to pay for your order on our secure site, we
offer you the option of placing the order online and then phoning or
mailing your credit card details. Instructions are provided in the
Payment Details section of the Checkout.
We understand your concern for privacy and security and proudly
display our GeoTrust ssl certificate for you to verify this claim.
In addition we assure you that unencrypted credit card information
is NOT stored on our internet servers. To maximise security your
credit card details are not stored for future use, instead you will
be required to enter or supply these numbers with every purchase you
make. As a final policy we promise you that if on your order the
total amount of money due is greater than your submitted order, you
will be contacted to discuss this prior to charging your card.
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PRIVACY POLICY
Green Harvest, its owners and employees, respect your privacy.
We have never and will never, transfer your personal or
sales details to any others. If at anytime you would like to be
removed from our postal and/or email list please contact us
and we will respect your wishes.
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DISCLAIMER:
No liability will be accepted by Green Harvest, its owners or employees
as to the accuracy of any information. No responsibility will be taken
for damage to property or persons due to information given about a
product or technique. No responsibility will be taken for the loss of a
crop or income due to information given about a product or technique.
Copyright © 2001 - 2011
Green Harvest
No part of this website may be reproduced without permission of the owner
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